Refund policy
TikTok Shop US
The TikTok Shop US return policy covers almost all items, including POD products. Customers are able to return any product within 30 days, even if they simply changed their mind.
Additionally, it’s worth noting that the timeframe for reporting defective products is longer compared to that of Printify:
| Return policy | Defective products | Non-defective products |
|---|---|---|
| TikTok Shop US | 90 days* | 30 days* |
| Printify | 30 days** | n/a |
- Starting from the date of order receipt. Non-defective products purchased during the holiday season qualify for an extended return window.
** Starting from the moment the package status is updated to “Delivered” in Printify. Only photos are required, the products don’t need to be returned.
Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue. There is no need to return the damaged product.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.